support_status_get

Tool

support_status_get

Get one status of this product status dictionary by id, in the same shape a list element has.

Get one status of this product status dictionary by id, in the same shape a list element has. An archived status is returned like any other — hiding it is the list job, not this one. A status belonging to another product is reported as not found

Behavior

HTTP: GET /support/statuses/:id

Arguments

Name	Type	Required	Description
id	string	•	Status id

Response

Field	Type	Always	Description
id	string	•	Status id
name	string	•	Status name, unique within the product
color	string	•	Display colour as a hex string
order	integer	•	Sort order within the status dictionary
archived	boolean	•	Archived statuses stay readable but are not offered as targets
category	string	•	Lifecycle bucket the status belongs to

Try it

Get one status of this product status dictionary by id, in the same shape a list element has.

When to use

Example

Ask your agent something like this:

Get one status of this product status dictionary by id, in the same shape a list element has.

The agent will invoke support_status_get with these arguments:

{
  "id": "<id>"
}