organization_support_thread_create

Tool

organization_support_thread_create

Open a support thread owned by the caller's organization — the body becomes the first message, authored by the caller.

Open a support thread owned by the caller's organization — the body becomes the first message, authored by the caller. Every colleague can then read and answer it. Use when the user wants to contact Lessly support.

Behavior

HTTP: POST /governance/api/v1/support/threads

Arguments

Name	Type	Required	Description
body	string	•	No description in the catalog.
title	string	•	No description in the catalog.

Response

Field	Type	Always
id	string	•
title	string	•
legacy	boolean	•
status	string	•
category	string	•
messages	array	•
createdAt	string	•
openedByName	string	•
lastMessageAt	string	•
lastMessagePreview	string	•

Try it

Open a support thread owned by the caller's organization — the body becomes the first message, authored by the caller.

When to use

Example

Ask your agent something like this:

Open a support thread owned by the caller's organization — the body becomes the first message, authored by the caller.

The agent will invoke organization_support_thread_create with these arguments:

{
  "body": "<body>",
  "title": "<title>"
}