organization_support_thread_reply

Tool

Reply in any support thread of the caller's organization, as the caller.

Reply in any support thread of the caller's organization, as the caller. A thread of another organization is reported as not found.

Name	Type	Required	Description
id	string	•	No description in the catalog.
body	string	•	No description in the catalog.

Field	Type	Always
id	string	•
title	string	•
legacy	boolean	•
status	string	•
category	string	•
messages	array	•
createdAt	string	•
openedByName	string	•
lastMessageAt	string	•
lastMessagePreview	string	•

Reply in any support thread of the caller's organization, as the caller.

When to use

Reply in any support thread of the caller's organization, as the caller. A thread of another organization is reported as not found.

Ask your agent something like this:

Reply in any support thread of the caller's organization, as the caller.

The agent will invoke organization_support_thread_reply with these arguments:

{
  "id": "<id>",
  "body": "<body>"
}